- We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.
- Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.
- You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
RSM Recruitment Drive 2025 | RSM Hiring Software Engineer
The job you are looking for is no longer available..- Company Name
- RSM
- Company Website
- http://rsm.com
- Job Role
- IT Support Analyst 1
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 25 Jul 2025
About Company
Job Overview
- The IT Support Analyst is a member of the IT Support team.
- They are responsible for first level technical support of all supported applications.
- They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers.
- In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems.
- They will escalate to L2 and L3 as appropriate.
Eligibility Criteria
- Associate degree in information systems, Business, or related field, or equivalent experience.
- Computer hardware components, systems, and peripherals
- Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
- Knowledgeable with LAN or WAN networking
- Working knowledge of Windows OS
Job Description
- Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.
- Thoroughly document all work completed into the appropriate call-tracking and incident management systems.
- Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers.
- Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk.
- Assist in the on-boarding and training of new employees.
- Other duties as assigned
Job Seeker Advisory & Application Guidelines
Before You Apply
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