Walk-in on 12th 14th Aug 19 for Technical Support Engineer (L1) at Ahana Systems and Solutions Pvt. Limited @ Bangalore
- Company Name
- Ahana Systems and Solutions Pvt. Limited
- Company Website
- http://www.ahana.co.in/
- Experience
- 0 - 1 year
- Job Role
- Technical Support Engineer (L1)
- Job Type
-
- Walk-in
- Fresher
- Job Location
-
- Bengaluru/Bangalore
Job Description
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
- Willing to work in night shifts; Excellent written & spoken communication skills
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to Policies & Procedures
Address
Ahana Systems & Solutions Private LimitedRegd Off : #502/37, 2nd Floor, 1st Main Road,8th Block,Jayanagar,Bengaluru - 560 070
Walk-in Date: 12 Aug 2019 to 14 Aug 2019
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