- Amazon Development Center (IVONA Software) develops award-winning Text to Speech technology that is part of Voice User Interface of mobile devices, computers, and communication systems and services.
- Our TTS products have been awarded and recognized as market leading in terms of providing the most accurate, human-sounding voices and the best listener experience.
- The IVONA suite includes a wide range of specialty TTS solutions for business, telecommunications, mobile, and home use, with new offerings constantly being developed.
- Additionally, in support of its long-standing commitment to accessibility, IVONA works closely with the largest organizations supporting blind and visually impaired people all over the world, including the Royal National Institute for the Blind and the DAISY Consortium.
Walk-In on 17 to 20 Dec19 at Amazon Dev. Centre for Associate/Sr Associate (Non-Technical)@Bangalore
- Company Name
- Amazon Development Center
- Company Website
- http://www.amazon.com
- Experience
- 0 - 2 years
- Salary
- 2,50,000 to 3,20,000 p a (Fixed)
- Job Role
- Associate / Senior Associate
- Job Type
-
- Non Technical
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- Graduate
About Company
Eligibility Criteria
- Quality Audit, Communication Skills, Online Advertising, Interpersonal Communication, Process Quality, Sales, Customer Experience, Web Technologies, Problem Solving, Computer Skills
- Graduate degree in any discipline.
- Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong interpersonal and communication skills
- Confident in using Microsoft Package (especially Excel)
- Willingness to work with sensitive issues, including but not limited to: - Adult content, Religious and philosophically sensitive issues, Alcohol, tobacco, weapons and other potentially offensive products
- Preferred qualifications :
- Advanced computer skills using a variety of programs highly desired.
- Prior experience in online advertising preferred.
Things To Remember
- Please Carry below documents (mandatory)
- Updated Resume Copy
- Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
- Candidates without meeting given eligibility criteria - Please do NOT apply.
Selection Process
Job Description
- Internet Advertiser Review
- Review web sites for content quality based on Content Guidelines.
- Thoroughly check ad content with quality and accuracy.
- Approve or disapprove new and changed ad submissions based on policy guidelines.
- Analyze data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Writing customer-facing emails to address concerns and report issues.
- Troubleshooting issues related to Advertisers.
- Training and Coaching
- Coordinating training and mentoring sessions
- Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
- Coaching IARs towards improvement where necessary
- Offering "remedial" instruction in tool usage and other topics as required
- Maintaining Updates and Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing and Maintaining Training documents, Wiki pages with updates, SOPs and any other documents
- Preparing weekly process reports and sending these out to the concerned people
- Monitoring workflow and re-assignment in the team and handling shift-issues, daily standups, updates and escalations
- Review and Maintain internal process quality
- Maintaining high internal quality of the processes by performing quality audits
- Providing specific and timely feedback to policers on errors and trends
- Act as SMEs for processes on the floor
- Should be flexible to work in night shifts and rotational weeks off's
Address
Amazon Development Centre,Ground Floor, Orion Building (BLR12),Bagmane Constellation Business Park,Marathalli Ring Road, Mahadevapura,Bangalore - 560048
Walk-in Date: 17 Dec 2019 to 20 Dec 2019
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