- Serving clients from hundreds of locations worldwide, CGI is a leading IT and business consulting services firm focused on being a partner, employer and investment of choice.
- À PROPOS DE CGI – CGI se classe parmi les plus importantes entreprises de services-conseils en TI et en management et s’engage à être un partenaire, un employeur et un investissement de choix.
CGI is hiring Fresher Associate System Engineer @ Bangalore
- Company Name
- CGI
- Company Website
- http://www.cgi.com
- Experience
- Freshers
- Job Role
- Associate System Engineer
- Job Type
-
- Fresher
- Job Location
-
- Bengaluru/Bangalore
About Company
Eligibility Criteria
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
- Knowledge of customer service principles and practices, ITIL and ITSM
- Knowledge of IT applications, systems and networks
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning, adaptability and attention to detail
- Ability to type
- Tolerance to stress, performance driven and continuously improving
Job Description
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
Job Seeker Advisory & Application Guidelines
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