- Avalara is a business leader in indirect tax automation and has 23000+ customers worldwide. Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types.
- Our comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use. Our Compliance Cloud™ platform helps customers manage complicated and burdensome tax compliance tasks imposed by the state, local, and other taxing authorities throughout the world.
- Avalara offers more than 650+ pre-built connectors into leading accounting systems, ERP, ecommerce platforms, and other business applications.
- Each year, we process billions of indirect tax transactions, file hundreds of thousands of tax compliance documents and tax returns, and manage millions of exemption certificates and other compliance related documents.
- Avalara’s headquarters are in Seattle, WA and we have offices across the US, UK, Brazil, Belgium and India. More information at: www.avalara.com
Avalara is looking for a great Junior Technical Support Engineer / Technical Support Engineer @ Pune
- Company Name
- Avalara Technologies Private Limited
- Company Website
- http://www.avalara.com/in
- Experience
- 2 + Yrs
- Job Role
- Technical Support Engineer
- Job Type
-
- Experienced
- Job Location
-
- Pune
About Company
Eligibility Criteria
- 2+ years’ experience, providing direct technical support to external customers by phone and electronically
- Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner
- Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities
- Work collaboratively with
willingness to listen and work infast paced - Excellent organizational skills, with the ability to prioritize, manage, multi-task and execute cross-functionally
- Experience with Product based company
- Experience with
SaaS based solutions - Critical thinking
- You like to tinker and love technology
- Experience in SQL Programming
- Conversant with Java/PHP programming
- Conversant with working with XML
- Conversant
with . Net Programming - Database knowledge
- Knowledge of Sales Tax (VAT & Use Tax)
- Experience in ERP
Domainxperience of tracking tools like Salesforce & Atlassian Jira.
Things To Remember
- S/he must be willing to work with US Pacific overlapping time as per need basis and rotational shifts
- Should be able to travel to
US as needed
Job Description
- Serve as front line contact for external customers by answering technical support telephone calls and emails
- Answer questions and troubleshoot issues related to
use of SaaS software applications - Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management
etc . in a very clear and concise method - Take ownership of technical issues from initial report to final resolution
- Assist internal groups with technical issues and inquiries
- Set up test environments to verify reported software bugs and record in our issue tracking system - Jira
- Communicate clearly and concisely with customers in written and verbal form, and maintain accurate and timely records on our ticket tracking system – Salesforce
- Create support documentation to be used internally as well as for customers
- Meet individual case management, SLA and C-SAT goals
- Proactively monitor the customer’s environment by running reports and activity logs and product usage to identify application issues that prevent customers from achieving system supported business objectives
- Maintain customer support call communications in our CRM application - Salesforce
- Help expand the knowledge base towards self-serving customers by producing relevant, accurate documentation like FAQs, User manuals, Installation guides
etc - Effectively train customers on Avalara product(s)
- Should be able to write basic database queries and troubleshoot customer issues
- Be open to accept additional responsibilities assigned to meet the deadlines
- Perform related duties as assigned by Supervisor
- Maintain compliance with all company policies and procedures
Job Seeker Advisory & Application Guidelines
Before You Apply
Review the required educational stream, minimum cutoff percentage, eligible graduating batch, and job location carefully. Update your resume with relevant project highlights matching the job role before submitting your application.
100% Free & Anti-Fraud Notice
JobInvent and legitimate hiring employers never charge fees for job applications, interview scheduling, coding assessments, or offer letters. Never pay money to anyone promising guaranteed job placements. Report suspicious activity to admin@jobinvent.com.
Interview Preparation Tip: Need help with HR or technical rounds for this role? Check our free Interview Questions & Answers and real Interview Experiences from candidates across top MNCs.
Latest Posts
Dredging Corporation of India Recruitment 2026 – Walk in
Posted: October 28, 2026
BOBCAPS Business Development Manager Recruitment 2026 - Apply Online
Posted: October 28, 2026
Xylem Recruitment Drive 2026 | Xylem Hiring Mechanical Engineer
Posted: October 27, 2026
Copeland Recruitment Drive 2026 | Copeland Hiring Thermel Engineer
Posted: October 27, 2026
Bloom Energy Recruitment Drive 2026 | Bloom Energy Hiring Mechanical/AerospaceEngineer
Posted: October 27, 2026
WSP Recruitment Drive 2026 | WSP Hiring Mechanical Engineer
Posted: October 27, 2026