Mphasis hiring Technical Support Associate
- Company Name
- Mphasis
- Experience
- 0-1 years
- Job Role
- Technical Support Associate
- Job Type
-
- Fresher
- Non Technical
- Experienced
- Job Location
-
- Pune
Job Description
- Respond to customer queries via inbound calls within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
- Remote desktop troubleshooting
- Escalate complex incidents / requests to upstream technical groups
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