Mphasis Walk-In for Fresher/Experienced for International Technical Support Voice process
- Company Name
- Mphasis
- Company Website
- https://www.mphasis.com/
- Experience
- 0 to 2 years
- Job Role
- Technical Support Voice process
- Job Type
-
- Walk-in
- Fresher
- Non Technical
- Experienced
- Job Location
-
- Pune
Eligibility Criteria
- Any Graduate/ Final Year Results awaited Can also apply (Except BE/ B.Tech)
Things To Remember
- Interview Drive Date: 9th, 11th, 12th, 13th, 16th & 17th March 2020
- Timings: between 11:00 am to 4:00 pm
Job Description
- Experience- 0 to 2 years of Technical Support Voice Experience.
- Must have good communication written & verbal skills.
- Shifts- 24*7
- 2 Rotational weekly offs.
- 9 Hours Login (With 1 Hour Break)
- Ability and willingness to learn
- Should be willing to take up challenges and go extra mile to perform work responsibilities.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.
- Other Benefits:
- Pick up and Drop
- Global Standards work environment
- Proper Desk job
- Performance linked incentives
- Job Responsibilities:
- Respond to customer queries via inbound calls within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1, Level 2 & Level 3troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
- HURRY!!!! To schedule your interview WALK IN to below address
Address
Interview Venue:Mphasis Limited, EON free zone,Cluster C, Ground Floor, Wing 2,Kharadi, Pune - 411 014
Walk-in Date: 09 Mar 2020 to 17 Mar 2020
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