CAPGEMINI is hiring for Technical Support Analyst

www.jobinvent.com 16 Apr 2020
Company Name
CAPGEMINI
Company Website
https://www.capgemini.com/
Job Role
Technical Support Analyst
Job Type
  • Non Technical
Job Location
  • Chennai
Education
  • Graduate

About Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Job Description

  • Short Description: Service Desk Support, Technical Support, Monitoring
  • Responsible for handling user’s mails and calls.
  • Responsible for handling Infra command center alerts 1st level activity.
  • Responsible for troubleshooting potential technical issues with the users.
  • Responsible to manage the Open Ticket in queue and closure follow-up in the CRM.
  • Need to ensure adherence to Process and deliver Operational requirements.
  • Good Communication, Flexible with Shift timings for 24/7 process.
  • Experience and Knowledge in Active Directory, ITIL certified preferred as additional.

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