Infosys is hiring for Process Executive
- Company Name
- Infosys
- Experience
- Fresher
- Job Role
- Process Executive
- Job Type
-
- Fresher
- Non Technical
- Job Location
-
- Pune
- Education
-
- BA
- BCom
- BBA
Job Description
- Resolving customer queries and requests that are received via email and chat.
- Processing and logging requests in case management applications.
- Identifying customer needs.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
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