TIBCO Software India Pvt. Ltd hiring Associate Support Engineer
- Company Name
- TIBCO Software India Pvt. Ltd
- Company Website
- https://www.tibco.com/
- Experience
- 0-2 years
- Job Role
- Associate Support Engineer
- Job Type
-
- Non Technical
- Fresher
- Experienced
- Job Location
-
- Pune
- Skills
-
- Java
- C
- C++
- .NET
- SQL
- SQL Server
- SOAP
- Unix
- Good Communication Skill
- Education
-
- BE/BTech
- MCA
- ME/M.Tech
Eligibility Criteria
- Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-2 years of relevant IT experience.
Things To Remember
- May need to work in the early morning shift (4:30 am - 1:30 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
Job Description
- Skills/Requirements
- Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
- Develop excellent communication skills (phone/email) to provide support to the TIBCO customer base.
- Mentor the Associate Support Engineer (E07) for technical help on Product related issues.
- Understand the product issues reported by the customer and reproduce it locally in the support lab.
- Provides prompt and accurate feedback to customers Work with the senior members in the group to provide workarounds for the customer reported issues.
- Escalates cases to senior members in the group when unable to overcome obstacles.
- Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
- Create Change Requests (CRs) for the defects/enhancements reported by the customer.
- Works on the assigned TIBCO products (more than one) and learn all the areas of those products.
- Learn the technologies required for supporting the TIBCO product.
- Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on.
- Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
- May need to work in the early morning shift (4:30 am - 1:30 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
- Duties
- Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
- Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
- Working knowledge of several of these technologies:J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
- Good knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analysing SQL queries.
- Excellent verbal and written communication skills
- Enjoys working with people Strong customer orientated attitude
- High level of personal motivation
- Proven capability to own, drive and take responsibility
- Ability to work in an international multi site environment
- Java certification/Database certification.
- TIBCO product knowledge Knowledge / experience of Cloud technology e.g. AWS, Azure etc.
- Knowledge of application security/Web services security.
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