RedHat is hiring for Technical Support Engineer
- Company Name
- RedHat
- Job Role
- Technical Support Engineer
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Skills
-
- Python
- Node.js
Job Description
- Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
- Analyze upstream development against current customer-reported defects and develop patches to resolve issues
- Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and resolution of issues
- Work closely with Red Hat development engineering teams and assist production support engineers and technical account managers
- Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
- Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
- Maintain a commitment to providing the best experience possible for Red Hat’s customers
- Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
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