Genpact private limited is hiring for Electrical Engineer
- Company Name
- Genpact private limited
- Company Website
- https://www.genpact.com/
- Job Role
- Associate Electrical Engineer
- Job Location
-
- Jaipur
- Branch
-
- Electrical and Electronics Engineering
- Electrical Engineering
Job Description
- Look into the reported issue/approved work order and address it within agreed SLA’s. Resolve & update ticket after selecting relevant resolution
- Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
- Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
- Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads and of end points to be done as per organization Hardening guidelines through MDT setup
- Transfer and removal of business specific applications and their upgrades.
- Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
- Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
- Installation, solving problems of equipment in data center, mux and hub room.
- Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms
- Change management process awareness and ensure it is followed for all infra changes.
- Activation & de-activation of Data & Voice ports and troubleshooting any port related issues
- Physically assist in moving and racking/stacking equipment
- Capturing Sniffer and Ethereal / Wireshark log
- Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones
- Maintaining CMDB of phones installed on floor.
- Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms
- Qualification we seek in you!
- Diploma in Electronics & Telecommunication/Computer Engineering or above meaningful experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
- ITIL Version 3 or 4 foundation Trained/Certified.
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