- Jones Lang LaSalle Incorporated is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.
JLL Real estate company is hiring for Helpdesk Executive
- Company Name
- JLL Real estate company
- Company Website
- https://www.jll.co.in/
- Job Role
- Helpdesk Executive
- Job Location
-
- Hyderabad
About Company
Job Description
- Provide Call logging services in accordance with the service guidelines.
- Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
- Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
- Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
- Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
- Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
- Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
- Ensure compliance of regulations / requirements of JLL management
- Provide assistance in general administrative activities as required
- Contribute to the Monthly Management Report to (Client)
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
- Assist with the re-sourcing of other aspects of Jones Lang LaSalle’s operation as required
- Perform other duties as required by Jones Lang LaSalle and (Client)
- Work closely with Administration in relation to the payment of invoices
- Work closely with Engineering and Properties in relation to the completion of work orders/ contractor management and agreed operational procedures
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