Exotel Techcom Private Limited is hiring for Software Engineer
- Company Name
- Exotel Techcom Private Limited
- Company Website
- https://exotel.com/
- Experience
- 1 - 2 Years
- Job Role
- Technical Support Engineer
- Job Type
-
- Non Technical
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Skills
-
- MySQL
- SQL
- Python
Job Description
- Support Engineer who can provide technical assistance to the customers by performing the following responsibilities :
- Take control of and resolve complex technical and escalated customer problems
- Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
- Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
- Be a champion of Exotel-specific tools, troubleshooting procedures.
- The ideal candidate will possess the following skills:
- Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience
- Able to work independently and efficiently to meet deadlines and SLAs.
- Ability to analyse, research and solve highly technical and unique problems.
- Excellent communication troubleshooting skills.
- Good command of Linux CLI tools - including system administration, data analysis
- An excellent command and understanding of databases, ideally an RDBMS-based skillset (MySQL) and key-value stores like Redis.
- Proficiency in at least one scripting language, like PHP, Python or Ruby.
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