Walchandnagar Industries is hiring for Mechanical Engineer
- Company Name
- Walchandnagar Industries
- Company Website
- https://www.walchand.com/
- Experience
- 1 - 4 Years
- Job Role
- Service Engineer
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Diploma
- Branch
-
- Mechanical Engineering
Things To Remember
- Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
- Willing to travel and stay at customer end for an extended period of time.
- Integrity and commitment towards all aspects of the job.
- Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
- Good interpersonal and communication skills with the ability to communicate somewhat complex technical issues in an easy to understand manner.
- Ability to work in a fast-paced, directed environment.
- Ability to work independently.
Job Description
- Handle after-sales service including commissioning and installation of Gearboxes, breakdown rectification, troubleshooting, and Gearboxes spare parts business generation.
- To schedule the installed machines at the current clients and make a timely pitch for Maintenance of Gearboxes
- Understanding customers business, project & sales requirement
- Understand customer service logs and other service records. Resolution and proper follow-up.
- Take care of warranty and breakdown service
- Utilize the escalation process to resolve customer service issues. Garner information about the equipment installed at the customers’ sites and interpret clients’ requirements.
- Actively participate in sales opportunities such as new contracts, contract renewals, and Gear parts sales.
- To actively participate in the assembly, trials, and quality checks before gearbox dispatch dispatch
- To suggest improvements in gearboxes from practical field experiences. To give inputs to engineering, manufacturing, assembly & Quality teams
- To support performance the entire functionalities of improving machinery productivity & parts business.
- To support timely submission of the proposal to the client for Gearboxes service contracts
- Warranty parts Knowledge and understanding
- Make service reports so as to capture the issues clearly and the action taken to resolve.
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