Enzigma Software Private Limited is hiring for Software Engineer
- Company Name
- Enzigma Software Private Limited
- Company Website
- http://www.enzigma.com/
- Experience
- 0 - 2 Years
- Job Role
- Technical Support Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Pune
- Skills
-
- ASP .NET
Job Description
- Communicate effectively with customers and the technical team.
- Excellent writing and speaking English skills.
- Ability to effectively communicate with US/UK clients
- Define problems, collect data, establish facts, and draw valid conclusions.
- Read and interpret documents and write routine reports and correspondence.
- Manage daily tasks and projects efficiently.
- Ability to prioritize daily tasks.
- Work as an effective member of a team from a variety of departments within the company (Technical, Support, and Marketing)
- Excellent telephone etiquette skills
- Ability to handle stressful customer support situations
- Technical Skill Sets:
- Must use multiple forms of communication (i.e. phone, email, IM) to achieve the objectives of the position. Interacts often with customers, vendors, and others.
- Working knowledge of ASP.NET, SQL Server 2000 and above is a must.
- Knowledge about Microsoft Internet Information services and Cloud computing (Salesforce CRM) will be an added advantage.
- Ability to efficiently manage case/ticket tracking system
- Primary Responsibilities:
- Handle incoming customer calls and cases for cloud based products.
- Provide client assistance promptly (early morning or late night calls) and accurately to ensure client satisfaction by using proper procedures for call control, problem resolution, reporting and escalation.
- Conduct troubleshooting at customer site if necessary.
- Supplement Development team efforts as needed.
- Use product specific diagnostic tools and techniques to resolve customer issues.
HR Email ID: Click here to send resume
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