Jacobs Engineering Group is hiring for Software Engineer
- Company Name
- Jacobs Engineering Group
- Company Website
- https://www.jacobs.com/
- Experience
- 0 - 2 Years
- Job Role
- IT Support/ Service Desk Analyst
- Job Type
-
- Experienced
- Fresher
- Non Technical
- Job Location
-
- Navi Mumbai
- Mumbai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Job Description
- Currently will have to do the Work from home.
- Should Require minimum 6 months Experience in IT Service desk profile
- Should have ready to work on Rotational Shifts.
- Male & Female both Required.
- Relevant tertiary and/or professional qualifications or equivalent experience with basic knowledge of IT Service Desk.
- Sound knowledge of ITIL Framework.
- Role Objective:
- The IT Service Desk Analyst is the first line contact for all end user (customer) IT Requests and Incidents. This role is crucial in maintaining relationships and communication between IT and the business.
- Good Customer Service skills with technical knowledge are required when responding to phone calls and emails from the end user. He/she will respond to queries, resolve incidents and request, and escalate to other teams within IT when required.
- Answer the incoming calls on the IT Service Desk telephone queue and interact with customers professionally over the telephone.
- Monitor the IT Service Desk tool and process incidents and request in line with IT procedures and processes.
- Receiving, logging and managing queries/issues from end users via telephone and chats
- Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for low priority incidents affecting a single user (P3 P4)
- Identify and raise alarm for high priority incidents (P1 P2) to IM team.
- Provide remote end-user support and advice via telephone and email.
HR Email ID: Click here to send resume
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