PTC is Hiring for Product Specialist - Mechanical/EnTc Engineer
- Company Name
- PTC
- Job Role
- Product Specialist
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- Mechanical Engineering
- Electronics and Telecommunication
Eligibility Criteria
- Minimum Bachelor/ Master (BE, ME, BTech, MTech) in / Comp Science, Mechanical, E&TC or relevant stream, Bachelor/Master in computer application or related field. (BCA, BCS, MCA, MCS,)
- 2 – 4 years of experience in supporting FlexPLM Windchill users or administrating Windchill applications
- OCJP certification or Oracle DBA certification is an added advantage
- Strong written and verbal communication skills
Job Description
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with FlexPLM, Windchill Products.
- Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Focus on own professional development and occasional teaching or mentoring of other team member With increasing experience and provide valuable input to Technical Support projects and/or functional teams.
- Assist in the creation and implementation of technical training and documentation related to the above topics
- Collaborate with other offices worldwide to provide first class support for mission-critical customers
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