- Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology.
- Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms’ clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.
Entercoms Solutions Private Limited is Hiring for Support Engineer - Graduate
- Company Name
- Entercoms Solutions Private Limited
- Company Website
- https://www.entercoms.com/about
- Experience
- 0 - 1 Years
- Job Role
- Technical Support Engineer
- Job Type
-
- Experienced
- Fresher
- Non Technical
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Electronics and Telecommunication
- Electrical Engineering
About Company
Job Description
- Computer Hardware knowledge is mandatory
- Basic English communication
- Desktop troubleshooting
- Job Responsibility
- Supporting Customers Business Process.
- Comprehend and audit tech support activities pertaining to computer hardware, warranty parts and dispatches.
- Assist team members for tech support case log audits through email chat.
- Reviewing web based dispatch orders and processing as per set guidelines.
- Comprehend troubleshooting notes on dispatch orders and relate it with parts requested.
- Validate troubleshooting and correctness of the orders.
- Understanding of the ticketing tool.
- Experience/ Willing to work in online support.
- Compliance with company policy, process and procedure.
- Willing to work in night shift, when required.
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