MoneyGram is hiring for Software Engineer

• 4+ years’ IT Operations experience or related experience preferred.
• 4+ years’ experience with IT Services, Systems and Infrastructure design, implementation and management preferred.
• Mainframe Development Experience required

A combination of the following skills is desired:

• Experience working in software development and/or support in Agile and Scrum/Kanban environments utilizing some of the following tools and technologies: J2EE, Log4j, Eclipse, JUnit, Ant, JDBC, Oracle, Microsoft.NET Framework, Springboot, RESTful API, SQL Server, SSRS, HTML, CSS, LINQ, Layer7, XML gateway, WSDL SOAP, IBM RAD, Couchbase
• Experience using programming/scripting languages: Cobol, CICS, PL/SQL, Java, JavaScript, XML, JSON, C#
• Proven customer service experience, and must communicate clearly, courteously and professionally over the phone, email and Jabber.
• Experience troubleshooting supporting service support processes such as incident, problem, or change management (ServiceNow is a plus)
• Experience supporting applications in Cloud platforms (AWS, GCP)
• Experience utilizing monitoring and logging tools (RTView, Splunk, etc..) Good knowledge of Splunk search processing language (SPL), reporting, dashboards, and search acceleration techniques is a plus.
• Experience developing, migrating, and deploying cloud-platform based microservice solutions (AWS, GCP) and/or container-based services (Kubernetes)
• Experience with the Agile mindset.
• Strong understanding of TCP/IP, DNS, and networking principles.
• Role specific experience and technologies, preferred

Essential Skills

• Proven expertise in effectively managing activities on multiple simultaneous projects and in organizing complex activities under tight deadlines, required.
• Strong communication skills, including the ability to speak and write clearly and concisely in front of an audience. Demonstrated ability to communicate effectively and professionally with senior management regarding difficult and complex issues. Demonstrated questioning, listening and non-verbal communication skills. Expresses disagreement professionally, required.
• Demonstrated ability to break down and analyze technical and/or functional problems
• Strong analytical and problem-solving skills, including the ability to provide solutions to technical and non-technical problems.
• Demonstrated ability to create solutions and ideas that add value.
• Accepts ownership, takes the initiative and assumes responsibility for self and team
• Open to change; able and willing to take on and learn additional and different responsibilities
• Demonstrates strong facilitation, negotiation and conflict resolution skills
• Excellent problem-solving skills and broad understanding of relationships between hardware and applications, and client/server relationships.
• Ability to create clear and detailed technical diagrams and documentation.
• Demonstrated ability to probe, diagnose and resolve customer issues.
• Excellent listening skills.
• Detail oriented.
• Ability to prioritize and handle multiple tasks.
• Excellent written and oral communication skills.
• Extensive financial business systems knowledge, preferred.

• Responsible for providing support for MoneyGram’s 24x7critical transaction processing applications
• Manage the response and resolution of Application Support incidents and requests within established SLA’s.
• Responsible for support of MoneyGram’s business applications which include but are not limited to: Image Exchange, Resolve Check, Payment Warehouse as well as our Mainframe Money Order application and CICS.
• Responsible for developing and supporting MoneyGram’s Money Order Mainframe Integration projects and batch reporting interfaces.
• Respond and assist in the resolution of major system disruptions and outages.
• Serves as a contact person in support of production problems and release projects. This may include providing evening and weekend on-call support as required.
• Assists identifying largest risk areas and driving resolution of these issues
• Lead the design, development and automate support tasks that are repetitive in nature
• Works with internal business users and developers to assist with the implementation of new clients/partners.
• Participate periodical Audits, delivering required documentation and evidence
• Communicates and documents common issues and resolutions to other support staff to minimize impact to customers.
• Communicates and coordinates with technical and business partners to permanently resolve recurring or common issues.
• Provides metrics and trending information to management.
• Provides support and ad hoc resources for larger projects and initiatives.
• Performs other duties as assigned.