Lionbridge Technologies is hiring for Junior Engineer

• MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
• Excellent Communication skills.
• Willingness to work on L2 Technical Support profile and in 24x7 rotational shifts

Primary Job Responsibilities:

• Provide Level 2 support to external customers of Lionbridge product technology.

• Work closely with Development and Product Management to make our software more intuitive and easier to support.

• Updates and creates online knowledgebase articles to reduce support requests.

• Provides or attends working sessions with clients to troubleshoot issues.

• Captures any bugs identified by Product users and escalates to Development.

• Captures any enhancement requests identified by Product users and escalates to Development.

• Assists on problem resolution, and training on tools and products to other technical support personnel.

• Work in a 24 / 7 shift model (This includes weekends and Holidays)

Essential Functions/Job Skill Requirements:

• Excellent verbal and communication skills.

• Excellent analytical and trouble shooting skills.

• Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.

• Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.

• Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.

• Focus and understanding of the customer needs.

• Knowledge of Lionbridge's product technology customer use scenarios.

• Knowledge of the translation process.

• Competency in at least one scripting language a bonus