Acquia is hiring for Associate Operations Engineer
- Company Name
- Acquia
- Company Website
- https://www.acquia.com/
- Job Role
- Associate Operations Engineer
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Skills
-
- SQL
- Linux
- Education
-
- BE/BTech
Eligibility Criteria
- Customer-first mindset and is passionate about serving customers and solving their problems
- Detail oriented, with strong organizational skills, follow through, and high level of accountability
- Basic knowledge of SQL or any other DB query language
- Familiarity with command line interaction with Linux operating systems, Windows powershell or similar
- Problem solving skills, curiosity, initiative, and ability to work effectively under time pressure, prioritize and multitask
- Willing to work in shifts to extend 24*7 support
- Hold a Bachelor's degree in Computer Science, or other solid Technical degree in IT, Information Services or similar field
- Strong written and verbal communication skills
Job Description
- Execute day to day activities of continuous monitoring of customer data platform
- Respond promptly and effectively to alerts related to monitoring of various customer tasks and the processing pipeline
- Troubleshoot stuck tasks, data mismatches, and database queries to remediate customer workflows
- Provide clear and concise communication of problems and steps taken to customers and other stakeholders via ticketing system, email, and Slack
- Create and improve documentation for team members and other internal stakeholders
- Support automation efforts, and identify process efficiencies
- Work cross functionally with Operations, Support, Customer Success Managers to extend fast support to customers
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