konecranes is hiring for Trainee - Global IT Support
- Company Name
- konecranes
- Company Website
- http://www.konecranes.com/
- Experience
- 0 -1 Years
- Job Role
- Trainee - Global IT Support
- Job Type
-
- Trainee
- Job Location
-
- Pune
- Skills
-
- ITIL
- Education
-
- BE/BTech
- BCS
- BCA
Eligibility Criteria
- Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
- 0-1 years of experience in Windows environment.
- Good knowledge of OS, Network and Applications.
- Familiarity with iOS, Android, Windows and other mobile operating systems
- Knowledge on SCCM is preferred.
- ITIL knowledge is preferred.
- Communication skills – Verbal, Written
- Team player
- Excellent written and spoken English
- Ability to work and communicate effectively with a globally-distributed team
- Willing to work in 24x7 shift environment
- Nice to have awareness about ISO 14001, 45001 requirements
Job Description
- Exhibit Konecranes Core values and code of conduct into each action
- Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
- Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base
- Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
- Adopt IT processes and policies during day to day support.
- Handling IT project activities assigned to you.
- Identify and communicate the problem areas based on the incoming incidents.
- Assistance during User Acceptance Test
Job Seeker Advisory & Application Guidelines
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