PowerSchool is hiring for Associate Technical Support Engineer
- Company Name
- PowerSchool
- Company Website
- https://www.powerschool.com/
- Experience
- 0-2 years
- Job Role
- Associate Technical Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Skills
-
- MySQL
- Good Communication Skill
- Education
-
- BE/BTech
Eligibility Criteria
- 0-2 years’ prior experience in a technical support role
- Hands on Experience in SQL Database (MS SQL) is preferred
- Experience with ETL is preferred
- Acqa data studio knowledge for MS SQL is a plus
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
Job Description
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
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