Sutherland is hiring for Technical Support Analyst
- Company Name
- Sutherland
- Company Website
- https://www.sutherlandglobal.com/
- Job Role
- Technical Support Analyst
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Telangana
- Hyderabad
- Skills
-
- Good Communication Skill
- Education
-
- BE/BTech
- ME/M.Tech
- MCA
- BCA
Eligibility Criteria
- Academic: BE / BTECH (CSE, IT), B.Sc. (Computers), BCA / MCA Or Other Bachelor / Master’s Degree in Computing / IT preferred
- Functional Domain: Healthcare IT / IT Services Delivery domain.
- Experience: Relevant years of experience in similar role.
- Communication skills: Have strong verbal and written communication skills, be able to communicate in a clear, constructive, and professional manner.
- Personality: Good time-management skills.
- Team player: Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced environment with minimal supervision.
- Sense of ownership and pride in your performance and its impact on the company’s success.
- Critical thinker and problem-solving skills.
- Be strategic in developing solutions and process improvements.
- Be efficient in finding strategies to streamline efforts and successfully complete tasks on time.
Job Description
- Support the team: Work to resolve software development or testing or other technology area assigned to create, maintain, support, and implement projects.
- Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline
- Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities
- Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts and team members. Lead in your area of technology whether Application development / testing/ maintenance / support as per the standard processes.
- Keep management updated: Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders
- Impact the bottom line: Constantly learn, enhance skills, and identify opportunities for process improvement leveraging a deep understanding of assigned work; provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation
- Strengthen relationships: Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders; understand needs, resolve issues, and meet expectations
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback. Work towards common goal of “One Sutherland Team playing to win”.
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