IAS is hiring for Associate Technical Client Engineer
- Company Name
- IAS
- Company Website
- https://integralads.com/
- Experience
- 1-5 years
- Job Role
- Associate Technical Client Engineer
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Skills
-
- SQL
- JavaScript / Jquery
- MS Excel
- Education
-
- BE/BTech
Eligibility Criteria
- Bachelor's degree in Computer Science or equivalent
- Proficiency in Excel, SQL, and/or JavaScript or any other scripting language is a plus
- 1-5 years of experience helping customers achieve their desired outcomes; ideally in a customer support, ad ops, technical services, or business operations/program management capacity
- Excellent written, verbal and listening skills
- History of collaborating effectively within cross-functional teams is a plus
- Willing to work in rotating night shifts.
Job Description
- Investigate and debug reported delivery discrepancies such as ads serving against unsafe content based on applied blocking parameters or low viewability rates
- Satisfy information requests by extracting information pulled from the database or BI tool/s
- Pull and review performance data on request to ensure proper delivery and improving client performance
- Escalate technical product needs and opportunities to TCS Product Specialist team, requesting level 2/3 support for high profile cases and customers.
- Produce custom reports for ad delivery & trafficking; tag-related issues, implementation concerns, data feeds, etc.
- Request logs for more in-depth data for troubleshooting
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