Atlas Copco (India) Ltd is hiring for Trainee Service Engineer - Fresher
- Company Name
- Atlas Copco (India) Ltd
- Company Website
- https://www.atlascopco.com/en-in
- Job Role
- Trainee Service Engineer
- Job Type
-
- Fresher
- Job Location
-
- Pune
- Gurgaon
- Chennai
- Education
-
- BE/BTech
- Diploma
- Branch
-
- Electrical and Electronics Engineering
- Electronics and Communication Engineering
Eligibility Criteria
- Graduate or Diploma holders in Electronics, mechatronics or instrumentation
Job Description
- Look into the day-to-day functions of service related jobs and resolve day-to-day issues of the specified customer
- Execute the service plan effectively by maintaining a close co-ordination with the Service Team leader
- Provide service to customers, discuss with them, make root cause analysis and give presentations to customer to improve life cycle of the product
- Handle Customer Complaints (Warranty/ Goodwill/ Others) and ensure proper logging into QCM data base
- Escalate product related issue to R&D through different reporting portals
- Keep the tools data up to date for assigned customers on Operations portal i.e. SPIRIT
- Ensure and meet the target response time
- Provide training to customers for better up time of the product
- Co-ordinate with service sales team for proper execution of service plan
- Guide/Assist service technicians to perform duties effectively
- Mange the key accounts directly and ensure customer satisfaction
- Arrange for customer presentations to improve product life cycle
- Co-ordinate with the Project team for installation of machines allocated to service
- Analyze the problems and guide the team accordingly
- Ensure “Safety Health and Environment” compliance at on site workshop
- Find out the red-flags and analyze the root cause for failures
- Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
- Handle and administer different techniques of service processes with regard to IMS
- On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories
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