TeamViewer is hiring for Customer Support Specialist
- Company Name
- TeamViewer
- Company Website
- https://www.teamviewer.com/en-us/
- Experience
- 0-2 years
- Job Role
- Customer Support Specialist
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Mumbai
- Maharashtra
- Education
-
- BE/BTech
- Branch
-
- IT
Eligibility Criteria
- Business level fluency of English and Hindi (other languages are a bonus)
- Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
- Qualifications in the field of IT or other relevant technical training is advantageous
- Experience working in a fast-paced customer support role, ideally via phone and ticketing system
- Self-motivated, enthusiasm and willingness to learn
- Working independently is just as important to you as team spirit
- Strong communication skills and passion for helping people
- Ability to pick up new software and processes quickly
Job Description
- Provide the first line of support to our existing customer base in India with their technical and accounting issues
- Asist customers over the phone while also managing workload via the ticketing system
- Show/ demonstrate our software solutions to customers to assist solve individual challenges
- Work closely with all members of the customer support team to deliver a best-in-class experience for existing and potential customers
- Work closely with other departments as required, such as sales and the second level support team
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