Zycus Infotech is hiring for Product Support Analyst
- Company Name
- Zycus
- Company Website
- https://www.zycus.com/
- Experience
- 0-3 years
- Salary
- Not Disclosed
- Job Role
- Product Support Analyst
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Bengaluru/Bangalore
- Skills
-
- MS Excel
- Education
-
- Graduate
- Branch
-
- Electronics and Communication Engineering
Eligibility Criteria
- Be part of a 24/7 support team supporting Zycuss Source-to-Pay procurement suite
- Be the first point of Contact for Customers having queries/ issues related to Zycus products
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customers business needs.
Job Description
- Zycus is looking for Graduates with 0-3 years of experience to join us as Product Technical Analyst/ Senior Product Technical Analyst.
- Job Location: Bangalore/Mumbai/Pune
- looking for candidates with Excellent Communication skills.
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