Temenos is hiring for Operation Support Analyst Off Campus
- Company Name
- Temenos
- Company Website
- https://www.temenos.com/
- Experience
- 0 years
- Job Role
- Operation Support Analyst Off Campus
- Job Type
-
- Off-campus
- Fresher
- Job Location
-
- Karnataka
- Skills
-
- Amazon Web Services (AWS)
- Microsoft Azure
- Education
-
- BS
- MS
- ITI
- M.COM
- BBA
- MSc
- BCS
- CA
- MCM
- BE/BTech
- ME/M.Tech
- Diploma
- Mcs
- Bsc
- BA
- BCom
- BCA
- MCA
- MBA
- Graduate
- Branch
-
- IT
- CS
Eligibility Criteria
- You Should Bachelor degree in Computer
- Science, Software Engineering or equivalent;
- you Should Previous experience with Temenos technologies;
- You Should Knowledge of IT operations;
- You Should Experience working with High Availability and Disaster Recovery architectures and solutions;
- You Should Experience maintaining a virtual environment required; · Basic networking knowledge and troubleshooting skills;
- You should Experience with cloud computing platforms (AWS, Azure) an advantage;
- You Should Solid analytical and critical problem solving skills;
- You should Strong written and verbal communication skills;
- You should Customer centricity and service delivery minded;
Job Description
- Temenos Cloud is a division of Temenos that offers Temenos software products as a hosted service or SaaS to financial institutions of all tiers and verticals.
- Temenos Cloud Operations will be responsible for automating, organizing, monitoring, supporting and maintaining all applications and systems provided as a service offering, ensuring that services are delivered to the highest levels of quality, performance, resilience and availability in order to support our Clients business. The team provide level 2 operations / analysis support for all ticket types providing diagnosis and resolution of issues for our Clients.
- You will Investigation and troubleshooting on arising technical issues.
- You will Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;
- You will Administration of user access controls; ·
- You Will Providing technical support and management, working closely with internal and Infrastructure Partner support teams during Incident response and resolution;
- You will Adhere to change management procedures and best practices; · Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner;
- You will Provide updates and recommendations to management for tickets and / or service adjustments; you will Work with other Temenos teams to build, maintain and improve monitoring practice across all services.
- You will Investigate and resolve events that arise from monitoring. you will Actively participate and lead initiatives that drive service improvement.
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