Fs Technosol Flp is hiring for IT Helpdesk Technician
- Company Name
- Fs Technosol Flp
- Company Website
- https://fstechnosol.com/
- Experience
- 1-3 years
- Salary
- Not Disclosed
- Job Role
- IT Helpdesk Technician
- Job Type
-
- Experienced
- Job Location
-
- Hyderabad
- Skills
-
- Good Communication Skill
- Education
-
- BS
- BA
- Branch
-
- IT
- CS
Eligibility Criteria
- Proven experience as a help desk technician or other customer support role.
- Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, MS Teams, and other tools.
- Desktop troubleshooting, Window OS troubleshooting, Internet troubleshooting, Printer troubleshooting, blue screen, IP Address, Basics of Active Directory, Basics of O365.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Sound understanding and knowledge of Windows-based PCs, Servers, and Networking.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BS/BA in IT, Computer Science or relevant field is a definite plus.
Job Description
- Serve as the first point of contact for end users seeking technical assistance over the phone, email and/or chat
- Experience on AD, O365, VPN, OneDrive, User device management & authentication issues.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by end users.
- Walk the end user through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update end user status and information.
- Pass on any feedback or suggestions by end users to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Monitoring batch processing flows.
- Resolving errors following incident and problem management processes.
- Supporting daily change activities.
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