Google is hiring for freshers as Analyst - Tech
- Company Name
- Company Website
- http://google.com/
- Experience
- 0 - 18 months
- Job Role
- Analyst - Tech
- Job Type
-
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Skills
-
- Html, CSS
- JavaScript / Jquery
- SQL
- Education
-
- BE/BTech
- BCA
- Branch
-
- IT
- CS
Eligibility Criteria
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
- Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries.
Job Description
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24x7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Job Seeker Advisory & Application Guidelines
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