Cognizant is hiring for freshers as Infra Off Campus - Graduate Trainee
- Company Name
- Cognizant
- Company Website
- http://cognizant.com/
- Experience
- 3-12 Months
- Salary
- 2.52 LPA
- Job Role
- Infra Off Campus - Graduate Trainee
- Job Type
-
- Fresher
- Job Location
-
- India
- Education
-
- BCA
- Bsc
- BCom
- BBA
- Branch
-
- IT
- CS
- Batch
-
- 2019 Batch
- 2020 Batch
- 2021 Batch
- 2022 Batch
- 2023 Batch
- 2024 Batch
Eligibility Criteria
- Experience required – Minimum 3 months to maximum 12 months (Voice, Technical/IT support, Service desk, Desktop support, IT helpdesk)
- Year of passing graduation should be 2019 or above
- 3 years Graduation program (UG full time degree)
- Maximum of 3 years of gap in education and not beyond.
- 50 % in X, XII, Diploma, UG (Full Time degree), No Standing Arrears.
Job Description
- Responsible for providing IT Infrastructure support covering cloud and on premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services and other business applications to our global customers
- Interact with end-users fluently, understand and resolve technical issues over various channels of support
- Hold high degree of conversational skills since written and verbal communication are essential
- Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business
- Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, HealthCare, Life Sciences, Technology Consulting etc.
- Provide expert solutions on infrastructure, applications, hardware and software installations and networking queries
- Accountable for gathering information through client conversation and ensuring optimal resolution
- To maintain business agreed timelines and resolve issues within that time line
- Engage in business interactions with end users to provide innovative approaches
- Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
- Clarify user queries and work collaboratively to ensure there is no business impact
- Using high level of problem solving and critical thinking skills to engage in time-bound tasks
- Industry standard business hours with rotational shifts to support global customers
- Delivery locations across India encouraging relocation based on business requirement.
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