Bain and Company is hiring for freshers as Associate, IT Support
- Company Name
- Bain and Company
- Company Website
- http://bainandcompany.com
- Experience
- 1-2 years
- Job Role
- Associate, IT Support
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- New Delhi
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- Excellent customer service skills are paramount to success in this position
- Empathy with the IT end-user experience
- Possess the aptitude or experience to provide proactive service to our customers
- Possess a results oriented approach to customer service
- Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
- 1-2 years previous corporate experience is preferred
- Demonstrated interest and aptitude in technology and technical issues
- Communicate well with customers and members of the team, display a confident and self-motivated approach
- Strong time management and prioritization skills in a multi-tasking environment
- Ability to work well in a team environment, support other members of the TSG team as they support our customers
- Ability to be calm and think clearly under pressure
- Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues
Job Description
- Develop the skills required to be the primary contact for IT related problems and issues for Bain employees
- Learn and develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
- Perform consistent follow-up with users to ensure complete resolution and user satisfaction
- Learn the inventory system and maintain accurate inventory database, repair log, and activity log
- Develop the skills to proactively identify and complete TSG projects that add value to the department and/or our customers
- Become aware of and enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
- Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
- Develop the skills required to support the varied Audio-Visual equipment in your local office and in the other offices across the local region (Projectors, Videoconference Units, etc.)
- Use Active Directory and other Bain tools to create and manage user accounts and set permissions
- Develop best practices in the IT environment through experience sharing across the TSG staff in the other offices across the region and globally
- Learn to coordinate off-site repairs with external vendors
- Participate in Global projects on a requested and volunteer basis
- Work with other TSG staff members on local, regional, and global teams to test new applications, as well as system hardware and software upgrades
- Learn the materials to be able to lead end user training programs
- Provide off-hours, weekend and holiday coverage as needed
- Travel as required to support other Bain offices and off-site training sessions
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