Cactus is hiring for freshers as Customer Service Representative
- Company Name
- Cactus
- Company Website
- http://cactus.com
- Experience
- 0-1 years
- Job Role
- Customer Service Representative
- Job Type
-
- Fresher
- Job Location
-
- Remote
- Skills
-
- Good Communication Skill
- Education
-
- Graduate
- Branch
-
- IT
- CS
Eligibility Criteria
- Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
- 0-1 year of experience - Freshers are encouraged to apply
- Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
- Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
- Have excellent interpersonal and intercultural skills and can work with global teams
- Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though
- Are resourceful, can think on your feet and make quick decisions
- Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios
- Are goal and results oriented with a keen sense urgency and ownership
Job Description
- Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries
- Help build customers confidence in Editage brand over competitors and improve conversion rates
- Add a human factor in customer shopping experience thereby influence repeat rate
- Influence the revenue of the organization by pitching our services to clients over chat and calls
- Identify website errors and provide solutions for the same
- Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.
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