Dassault Systems is hiring for freshers as Customer Success Engineer
- Company Name
- Dassault Systems
- Company Website
- http://dassault.com
- Experience
- 0 years
- Job Role
- Customer Success Engineer
- Job Type
-
- Fresher
- Job Location
-
- India
- Skills
-
- J2EE
- Education
-
- BE/BTech
- Branch
-
- CS
- Mechanical Engineering
Eligibility Criteria
- Bachelor degree in Mechanical/ Production/Computer Engineering – First class or above.
- Support and/or deployment experience with: o Multi-tier architecture o Enterprise software o J2EE application deployment and administratio
- Strong analytical, debug, and problem solving skills, including use of standard tools such as JVisual VM, Fiddler, Visual Studio.
- Positive, self-motivated individual with high enthusiasm and a willingness to learn and incorporate mentoring and coaching into daily tasks and assignments
- Highly organized with critical attention to details when multitasking in a dynamic customer service environment focusing on an optimal solution
- Flexibility to assist in problem resolution efforts with Customers and development teams across different time zones
- Ability to work with little supervision, as well as within a collaborative team structure
- Solid Project Management aptitude or experience Strong communication skills. Desired skills.
Job Description
- As a Technical Support Engineer, you will provide technical support to resellers and end users of our DS PLM product suite of ENOVIA V6 / ENOVIA 3DEXPERIENCE
- Provide guidance regarding deployment and migration for key customer projects and optimized use of our products continuous monitoring of defects and tracking of each customer problem (Cloud and On Premise) via our bug tracking system until resolution with confirmation and validation of every solution provided to the customer from Technical Support
- Develop documentation to share knowledge and capitalize upon the customer experience
- Create articles, technical briefs, FAQ's within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered
- Build ENOVIA/ 3DEXPERIENCE Environments to demonstrate and confirm the customer problem
- Reproduce customer problems and validate solutions
- Build Environments to demonstrate and confirm the customer problem
- Determine source of customer problem (product based, structure, environmental)
- Submit and track issue within our bug tracking system as well as review the problem with our development teams
- Coordinate communications between yourself, development, and the customer
- Organize calls with customer to converge upon a resolution
- Coordinate efforts with Development, Services, and other DS teams to meet customers' targets
- Contribute towards efforts to improve customer support responsiveness and efficiency
- Mentor other team members in means of providing a high level of customer satisfaction
- Submit any field discoveries of tips, techniques and solutions to ensure these are shared throughout our Partner organization and installed customer base.
- Streamline customer support processes; assist in development of internal training activities and information sharing processes.
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