Thomson Reuture is hiring for freshers as Product Support Representative
- Company Name
- Thomson Reuture
- Company Website
- https://www.thomsonreuters.com/en.html
- Experience
- 3-12 Months
- Job Role
- Product Support Representative
- Job Type
-
- Fresher
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- Aerospace Engineer
- Electromechanics Engineering
- Thermal Engineering
- MBA
- Industrial Engineer
- Automobile Engineering
- Electrical and Electronics Engineering
- Production Engineering
- Mechatronics
- Chemical
- Mining
- Civil
- Metallurgy
- Electronics and Communication Engineering
- Automation / Instrumentation
- Electrical Engineering
- Electronics and Telecommunication
- IT
- CS
- Mechanical Engineering
Eligibility Criteria
- You’re a fit for the role of Product Support Associate if you:
- Have experience in a customer care support role (tax, technical support or IT Help Desk knowledge is a plus)
- Excellent communication skills
- Demonstrate critical thinking and strong customer service skills
- Are available to work varying shifts and as per business needs
- Demonstrate a high work ethic and ability to be timely, efficient, and reliable
- Demonstrate a customer focus and growth mindset, as well as embrace change
- Bachelor's degree or equivalent workforce experience preferred
Job Description
- Provide timely support across a wide range of tax products, as needed, to include inbound phone calls, emails, chat and web submission
- Deliver high quality customer experience on a consistent basis, advocating for the customers
- Efficiently utilize internal resources and execute good time management
- Ensure adherence to departmental processes and procedures
- Assist and collaborate with other internal teams, as needed
- Participate in training projects and deliver on-demand coaching
Job Seeker Advisory & Application Guidelines
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