Thomsons Reutures is hiring for freshers as Product Support Representative
- Company Name
- Thomsons Reuture
- Company Website
- http://thomsonreuters.com/
- Experience
- 3-12 months
- Job Role
- Product Support Representative
- Job Type
-
- Fresher
- Job Location
-
- Hyderabad
- Skills
-
- Good Communication Skill
- Branch
-
- IT
- CS
Eligibility Criteria
- Have experience in a customer care support role (tax, technical support or IT Help Desk knowledge is a plus)
- Excellent communication skills
- Demonstrate critical thinking and strong customer service skills
- Are available to work varying shifts and as per business needs
- Demonstrate a high work ethic and ability to be timely, efficient, and reliable
- Demonstrate a customer focus and growth mindset, as well as embrace change
- Bachelor's degree or equivalent workforce experience preferred
- Shift timings – 5/5:30/8:30/9 PM(Any shift can be allotted to you)
- Mandatory 2 or 3 days work from office in a week in Hyderabad
- Experience- 3-12 months
- Freshers can also apply
Job Description
- Provide timely support across a wide range of tax products, as needed, to include inbound phone calls, emails, chat and web submission
- Deliver high quality customer experience on a consistent basis, advocating for the customers
- Efficiently utilize internal resources and execute good time management
- Ensure adherence to departmental processes and procedures
- Assist and collaborate with other internal teams, as needed
- Participate in training projects and deliver on-demand coaching
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