Dream11 is hiring for freshers as Associate - Customer Care
- Company Name
- Dream11
- Company Website
- https://www.dream11.com/
- Experience
- 1 years
- Job Role
- Associate - Customer Care
- Job Type
-
- Fresher
- Job Location
-
- Mumbai
About Company
Eligibility Criteria
- Minimum of one year of experience working in blended processes like email, chat, voice, etc.
- Excellent proficiency in written and spoken English
- Knowledge of CRM tools like Zendesk, Freshdesk, Jira,
Job Description
- Leading user communication via emails and live chats
- Ensuring minimum turnaround time for resolving user queries & complaints
- Delivering the best-in-class service in the most friendly and timely manner
- Suggesting process & product improvements based on user feedback
- Assisting the team in reporting & analysis
- Being a team player and learning from your peers
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