Deloitte is hiring for freshers as Technical Voice Support
- Company Name
- Deloitte
- Company Website
- http://delloite.com/
- Experience
- 0-3 years
- Job Role
- Technical Voice Support
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Hyderabad
- Education
-
- Graduate
- Branch
-
- Aerospace Engineer
- Electromechanics Engineering
- Thermal Engineering
- MBA
- Industrial Engineer
- Automobile Engineering
- Electrical and Electronics Engineering
- Production Engineering
- Mechatronics
- Chemical
- Mining
- Civil
- Metallurgy
- Electronics and Communication Engineering
- Automation / Instrumentation
- Electrical Engineering
- Electronics and Telecommunication
- IT
- CS
- Mechanical Engineering
Eligibility Criteria
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365
- Knowledge of computer Hardware and Software troubleshooting.
- Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac
- Knowledge of Network and Internet troubleshooting
- Knowledge of PDA (mobile devices) Setup & troubleshooting
- Knowledge of Active Directories
Job Description
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Analyze and resolve incidents and service requests regarding use of application software or hardware.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Should have basic knowledge about computer software and hardware.•Should stay informed about ongoing issues/outages, changes in environment that are communicated viaemail and other channels regularly.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
- Create a positive customer support experience and build strong relationships through deep problemunderstanding with a consummately professional attitude.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Should be a quick learner and team player.•Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
- Avoid unplanned time off from work as this would have major impact on our business. Excessive unplannedabsence may result in disciplinary actions including termination of your services.
- Adheres to Code of Ethics, Vision, Mission and Core Values.
Job Seeker Advisory & Application Guidelines
Before You Apply
Review the required educational stream, minimum cutoff percentage, eligible graduating batch, and job location carefully. Update your resume with relevant project highlights matching the job role before submitting your application.
100% Free & Anti-Fraud Notice
JobInvent and legitimate hiring employers never charge fees for job applications, interview scheduling, coding assessments, or offer letters. Never pay money to anyone promising guaranteed job placements. Report suspicious activity to admin@jobinvent.com.
Interview Preparation Tip: Need help with HR or technical rounds for this role? Check our free Interview Questions & Answers and real Interview Experiences from candidates across top MNCs.
Latest Posts
Dredging Corporation of India Recruitment 2026 – Walk in
Posted: October 28, 2026
BOBCAPS Business Development Manager Recruitment 2026 - Apply Online
Posted: October 28, 2026
Xylem Recruitment Drive 2026 | Xylem Hiring Mechanical Engineer
Posted: October 27, 2026
Copeland Recruitment Drive 2026 | Copeland Hiring Thermel Engineer
Posted: October 27, 2026
Bloom Energy Recruitment Drive 2026 | Bloom Energy Hiring Mechanical/AerospaceEngineer
Posted: October 27, 2026
WSP Recruitment Drive 2026 | WSP Hiring Mechanical Engineer
Posted: October 27, 2026