Bentley is hiring for freshers as Technical Support Engineer
- Company Name
- Bentley
- Company Website
- https://www.bentley.com/
- Experience
- 0 years
- Job Role
- Technical Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Kolkata
- Education
-
- BE/BTech
- Branch
-
- Civil
Eligibility Criteria
- Ability to resolve application problems via Community interactions (forums), telephone and e-mail.
- Strong technical authoring skills to create high quality knowledge content to enable user self-service.
- Excellent English verbal and written communication skills with ability to convey complex technical details.
- Good verbal and written communication skills in any other global language would be advantageous.
- Must be self-motivated and proactive, possessing strong desire to learn and a team player.
- Experience in CAD/BIM applications would be added benefit.
- Civil/Architectural Engineering degree or experience in building, site design, etc. advantageous.
Job Description
- Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
- Enabling successful user outcomes through a proactive support (e.g., User Success Program).
- Building a strong relationship with the user to become a “trusted advisor”.
- Identify consumption gaps in product and conveying user feedback to product development team.
- Focus on the adoption of the relevant features of the product set.
- Identifying and sharing relevant content with the wider user community.
- Keeping user informed of how and when problems are resolved.
- Perform follow up, testing, and troubleshooting of products, responsible for appropriate referral to other support and quality assurance areas.
- Promoting and maintaining a high quality, professional, service & adoption-oriented company image among users.
- May travel to User sites on occasions.
- Able to work in different shift hours for Global users (different time zones).
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