IQVIA is a leading global provider of advanced analytics, technology solutions and contract research services to the life sciences industry. Formed through the Merger of IMS Health and Quintiles, IQVIA applies human data science – leveraging the analytic rigor and clarity of data science to the ever-expanding scope of human science – to enable companies to reimagine and develop new approaches to clinical development and commercialization, speed innovation, and accelerate improvements in healthcare outcomes. Powered by the IQVIA CORE, we deliver unique and actionable insights at the intersection of large scale analytics, transformative technology and extensive domain expertise as well as execution capabilities. With approximately 88,000 employees, we conduct operations in more than 100 countries
IQVIA is hiring for freshers as IT Service Desk Engineer
- Company Name
- IQVIA
- Company Website
- http://IQVIA.com
- Experience
- 0 years
- Job Role
- IT Service Desk Engineer
- Job Type
-
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- Graduate
- Diploma
- Branch
-
- Aerospace Engineer
- Electromechanics Engineering
- Thermal Engineering
- MBA
- Industrial Engineer
- Automobile Engineering
- Electrical and Electronics Engineering
- Production Engineering
- Mechatronics
- Chemical
- Mining
- Civil
- Metallurgy
- Electronics and Communication Engineering
- Automation / Instrumentation
- Electrical Engineering
- Electronics and Telecommunication
- IT
- CS
- Mechanical Engineering
About Company
Eligibility Criteria
- Good attitude and open to adopt change
- Good communication skills
- Educational Qualification : Any Graduation/Diploma(10+2+3)
Job Description
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
- Provide training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
- Perform other duties as required.
- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
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