Genpact is hiring for freshers as Process associate
- Company Name
- Genpact
- Company Website
- http://genpact.taleo.net/
- Experience
- 0 years
- Job Role
- Process Associate
- Job Type
-
- Fresher
- Job Location
-
- Jaipur
- Skills
-
- MS Office
- Education
-
- BCom
Eligibility Criteria
• B.Com
• Freshers are eligible
• Excellent English interpersonal skills
• Prior cash application experience!
• MS Excel knowledge
Job Description
• Premium application, reinstatement, renewal of payment received from policy holders
• Backdate and cancellation of polices in case of payment made by policy holder get bounce
• Respond to email /phone queries related to disputed cases
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
• See opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues and pending items
• Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Call out problems to senior staff members and or management as appropriate.
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