Amazon is hiring for freshers as KDP Support Analyst
- Company Name
- Amazon
- Company Website
- http://amazon.com/
- Experience
- 0-2 years
- Salary
- 3.5-5 LPA
- Job Role
- KDP Support Analyst
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Chennai
Eligibility Criteria
- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to authors.
- Basic familiarity with web technologies and HTML is highly desirable.
- Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- College graduates
Job Description
- Should be willing to work from the office as VCC is not available.
- Should be willing to work in night shifts and over the weekends.
- Excellent written and verbal communication skills required.
- Process and respond to phone calls, chats and emails received from publishers.
- Work on developing personalized responses for publisher questions.
- Must be able to interact with external stakeholders like customers and suppliers comfortably.
- Investigate payment concerns brought up by customers.
- Route payment concerns to Accounts Payable.
- Reprocess stuck books through the system.
- Route issues and bugs that need engineering expertise to the development teams.
- Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
- Maintain and improve a knowledge base with unique vendor requests and their solutions.
- Work with customer service manager in documenting process flows.
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