Zycus is hiring for freshers as Product Support Analyst

www.jobinvent.com 29 Nov 2022
Company Name
Zycus
Company Website
http://zycus.com/
Experience
0-3 years
Job Role
Product Support Analyst
Job Type
  • Fresher
  • Experienced
Job Location
  • Bengaluru/Bangalore
  • Mumbai
  • Pune
Education
  • BE/BTech
Branch
  • Aerospace Engineer
  • Electromechanics Engineering
  • Thermal Engineering
  • MBA
  • Industrial Engineer
  • Automobile Engineering
  • Electrical and Electronics Engineering
  • Production Engineering
  • Mechatronics
  • Chemical
  • Mining
  • Civil
  • Metallurgy
  • Electronics and Communication Engineering
  • Automation / Instrumentation
  • Electrical Engineering
  • Electronics and Telecommunication
  • IT
  • CS
  • Mechanical Engineering

Eligibility Criteria

  • Job Location: Bangalore/Mumbai/Pune
  • Relevant Experience: Freshers to 3 years
  • Qualification: Any Graduate
  • Only looking for candidates with Excellent Communication skills

Job Description

  • Be part of a 24/7 support team supporting Zycuss Source-to-Pay procurement suite
  • Be the first point of Contact for Customers having queries/ issues related to Zycus products
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  • Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customers business needs.

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