Fanatics is hiring for freshers as Production Support Analyst
- Company Name
- Fanatics
- Company Website
- http://fanatics.com
- Experience
- 0.6-1 year
- Job Role
- Production Support Analyst
- Job Type
-
- Fresher
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- 0-2 years of experience with a Bachelor’s degree, preferably in Computer Science
- Perform the role of a shift lead
- Excellent verbal, written and interpersonal skills
- Quick learner and a good team player with a positive attitude towards work
- Proactively takes ownership of tasks
- Work with minimal or no supervision
Job Description
- Manage the tech production support tasks and activities as per laid down guidelines
- Proactively monitor alerts and system performance for issues.
- Run Incident Management processes and Incident Command functions on high severity issues.
- Create or maintain operational runbooks.
- Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
- Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
- Ensure activities in the shift are completed within SLA
- Ensure proper takeover and handover of activities across shifts
- Mentor junior team members
- Articulates and drives discussions within the shift for problems and possible solutions
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