LITMindtree is hiring for freshers as SOFTWARE ENGINEER APPLICATIONS
- Company Name
- LITMindtree
- Company Website
- http://LITMindtree.com
- Job Role
- SOFTWARE ENGINEER APPLICATIONS
- Job Type
-
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- Knowledge Skills Excellent written and verbal communication skills with hands on experience on audit feedback mechanism Sound knowledge of ITIL Methodologies best practices Good working knowledge of MS-Word,
Job Description
- Daily calls incidents SRs audits review to ensure quality and accuracy of the data. Sharing timely feedback to avoid the commonly occurring errors Sharing weekly dashboard to furnish the pain points and sharing improvement areas Regular 1-0-1 discussions with the L1 L2 for the incidents SR calls audited identifying training needs Publishing stats to the engineers regularly and ensuring timely feedback is given Ageing ticket review and analysis to share process improvement ideas and suggestions Makes process recommendations for improvements and service enhancements Share training needs for L1 as per the audits done Conducting communication process training as and when there is a need Conduct regular team huddles and share important information with respect to process procedures Audit review incidents SR Calls for the users who give a D-Sat survey and maintain the database for findings process gaps improvement ideas
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