Cognizant Netcentric is hiring for freshers as Support Engineer
- Company Name
- Cognizant Netcentric
- Company Website
- https://www.cognizant.com/in/en
- Job Role
- Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- CS
- IT
Eligibility Criteria
- Basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook
- Familiar with HTML5, CSS, and Java
- Hands-on experience with any kind of content management (including open source)
- Task management, bug tracking, and wiki-based documentation tools like JIRA
- Additional language skills, including German or Spanish, would be an asset
- Tech used: Adobe Experience Cloud, Java, HTML, Linux, Apache, JavaScript
Job Description
- Customer and business support experience in software applications and testing methodologies
- Understand customer needs and you put yourself in the customer’s shoes and guide his expectations
- Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
- ITIL best practices
- Ability to collect use cases and convert them into technical issues
- Communication and interpersonal skills to lead customers in urgent or critical situations
- By monitoring the alerts and notifications, you can respond according to the event management strategy
- Perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
- Good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
- Flexible and you can adapt to the specifications of a new customer
- Strong verbal and written English language skills
- Willing to contribute to an on-call rotation plan
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