Orange is hiring for freshers as Service Desk Engineer
- Company Name
- Orange
- Company Website
- http://orange.com
- Experience
- 1-3 years
- Job Role
- Service Desk Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- India
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- Bachelor’s or Master’s degree ( IT/Computer Science)
- 1–3 years Service Desk / IT support experience
- Knowledge of IT hardware and Software troubleshooting
- Good understanding of ITIL process ( incident/problem/change/asset management)
- Experience of creating status reports
- Experience working with some or all technologies below:
Job Description
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions to ensure SLAs are met
- Maintain ownership of cases and follow-up on reported until closure, gather accurate and complete relevant information and record in ticketing system
- Coordinate with OEMs/Vendors / resolution teams
- Manage customer expectations and notify Shift leader/Team Lead in the event of unusual surge in calls of a specific nature, impact on customer business and SLA
- Be the first point of contact for all the changes, major incidents and update regularly to all stockholders
- Generate operational and daily status reports
- Identify and suggest possible improvements
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