Tata Communications is hiring for freshers as Jr Customer Service Executive
- Company Name
- Tata Communications
- Company Website
- https://www.tata.com/
- Experience
- 0-1 years
- Job Role
- Jr Customer Service Executive
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Chennai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- Candidate should have 0 to 1 year of experience in Telecom/ISP domain
- Basic understanding of telecom standards & protocols
- Knowledge on Microsoft Office applications
- Coordination skills and taking the right approach logically
- Responsible for Delivery of services for international customers
- OLO - Delivery Management
- Supplier co-ordination for service delivery
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLA's.
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Customer communications and KCIs (Keep Customer Informed)
- Ensure customer-end service readiness
- End to end order management for smooth delivery
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
- Strong Verbal and written communications skills
Job Description
- Candidate should have 0 to 1 year of experience in Telecom/ISP domain
- Basic understanding of telecom standards & protocols
- Knowledge on Microsoft Office applications
- Coordination skills and taking the right approach logically
- Responsible for Delivery of services for international customer
- OLO - Delivery Management
- Supplier co-ordination for service delivery
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLA's.
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Customer communications and KCIs (Keep Customer Informed)
- Ensure customer-end service readiness
- End to end order management for smooth delivery
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
- Strong Verbal and written communications skills
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